HSI | Government/Legal Services
hsi banner

 Government/Legal Services

Enhance the Government/Legal Experience!

Is your agency creating long lines meeting, licensing and serving customers? Do you need to know pertinant information about customers and purpose prior to meeting? Use the Hop Swap IT system to improve services, become more efficient, promote the agency, and save costs, all while opening new interactions with customers. Engage, inform, and retain customers by offering more options and better service through Hop Swap IT.

Provide Communication

  • Page customers when ready for service
  • Encourage customers to visit online sites and social media
  • Invite customers to follow the agency on social media
  • Provide customers a means to engage with the agency and interact with help desk
  • Ask customers to submit a survey

Improve Service

  • Provide pre-registration or information forms directly to customers
  • Eradicate long lines by quickly showing a display code to enter the wait list
  • Welcome customers with a message linking to news and information
  • Allow immediate customer feedback with electronic forms sent directly to smartphone

Regain Lost Revenue

  • Send appointment reminders
  • Bulk notifications to available customers when cancellations occur

Increase Social Awareness

  • Welcome customers with news and information
  • Provide easy access for customers to find social media platforms
  • Allow customers to Like, Check In, Share, and Review.
  • Allow customers to repost and retweet messages from the agency

Decrease Cost

  • Pass electronic forms directly to customers for faster processing
  • Reduce transposition errors due to typing
  • Reduce personnel interaction time
  • Increase employee productivity utilizing self-logging feature
  • Reduce staff by implementing EVA (Enhanced Virtual Assistant)

hsi logger

With Hop Swap IT, customers will log into the wait list and receive a welcome message that confirms their place in line and provide information or forms to fill as they wait. Customers will receive a page when ready for service alerting them to return and encourage them to engage in social media. Once served, customers will receive a message thanking them and invite them to take a survey.

To find the best Hop Swap IT system for your agency call a sales representative or click on the products below for further examinination.

Why customers like Hop Swap IT

  • Increases their range
  • Provide them anonymity
  • Easily pass information
  • Easy to set up
  • Assures their place in line
  • Free to use