HSI | Resort/Hotel Industry
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 Resort/Hotel Industry

Enhance the Resort/Hotel Experience!

The Hop Swap IT system is a business communication solution utilized to streamline business processes at registration. Pre processing check-in information will reduce the amount of time needed for guests at the front desk. The system also has additional benefits that can be derived to improve service. Engage, entertain, and retain guests by offering more options and better service through Hop Swap IT.

Provide Communication

  • Page multiple family members at once about room availability
  • Encourage guests to visit online sites and social media
  • Invite guests to follow the resort/hotel on social media
  • Provide guests a means to engage with the resort/hotel and interact with management

Improve Service

  • Provide pre-registration forms directly to guest’s smartphone
  • Reduce check in/out lines and staff interaction time
  • Provide guests with a message linking to ammenities, and promotional items
  • Allow immediate customer feedback with electronic forms sent directly to smartphone

Increase Marketing

  • Welcome guests with links to information about resort/hotel
  • Provide easy access for diners to find social media platforms
  • Allow diners to Like, Check In, Share, and Review restaurant
  • Allow diners to repost and retweet messages from the restaurant

Gain Market Share

  • Allow guests to enroll into a customer database
  • Link guests to rewards program
  • Send promotions to valued guests
  • Offer incentives and specials during non-peak days/weeks

Decrease Cost

  • Eliminate time-consumer tasks such as typing by clerk
  • Increase employee productivity and efficiency

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With Hop Swap IT, guests will log-in to register and receive a welcome message that confirms their place in line and provide information or forms to fill as they wait. Guests will receive a page alerting them that the front desk clerk is ready to see them and encourage them to engage in social media. Once served, guests will receive a message thanking them for their visit and invite them to take a survey.

To find the best Hop Swap IT system for your resort/hotel call a sales representative or click on product below for further examinination.

Why guests like Hop Swap IT

  • Increases their range
  • Provide them anonymity
  • Easily pass information for Reward Programs
  • Easy to set up
  • Assures their place in line
  • Free to use